Return shipment
Returns in the event of faults/defects
If your ordered item is faulty or has another defect, please click on the following button to access the form.
Reasons for a fault or defect
The product was damaged during shipping, making it unusable or technically limited in function.
Many products are handmade and may vary slightly in color or weight, but sometimes larger deviations may occur.
A part of the product or accessory that should be included in the product packaging is missing or was not supplied.
The product does not function properly, for example it cannot be switched on or has other defects that impair its use.
You have received a different product than the one you ordered.
Returns in the event of faults/defects
If your ordered item is faulty or has another defect, please click on the following button to access the form.
Reasons for a fault or defect
The product was damaged during shipping, making it unusable or technically limited in function.
Many products are handmade and may vary slightly in color or weight, but sometimes larger deviations may occur.
A part of the product or accessory that should be included in the product packaging is missing or was not supplied.
The product does not function properly, for example it cannot be switched on or has other defects that impair its use.
You have received a different product than the one you ordered.